Refund Policy

At Shopping Wears, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with easy returns and exchanges.

1. Return Eligibility Window

  • Items can be returned or exchanged within 7 days of receiving your parcel.

  • To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging intact.

2. Non-Returnable / Non-Refundable Items

For hygienic and safety reasons, the following items cannot be returned or exchanged once opened:

  • Innerwear, shapewear, and undergarments.

  • Clearance or final-sale items.

3. Open Parcel & Damaged Items

  • If you inspect your package upon delivery via our Open Parcel service and notice a damaged, defective, or incorrect item, you may reject the parcel on the spot.

  • If you discover a defect after accepting the delivery, please contact us within 24 hours with clear photos/videos of the item and receipt.

4. How to Initiate a Return or Exchange

  1. Contact our customer support team via WhatsApp or Email with your Order Number and reason for return.

  2. Once approved, pack the item securely in its original packaging.

  3. Send the parcel back to our return address via any trackable courier service. (Return shipping costs are borne by the customer unless the mistake was on our end).

5. Refund Process & Timelines

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 3 to 5 business days via Bank Transfer, EasyPaisa, or JazzCash (or credited back to your original payment method).

  • Delivery/shipping charges are non-refundable.